Privacy Policy TCL99MY –
Personal Data Protection for Malaysia Members

1Introduction

TCL99MY cares about the privacy of every member who trusts our platform. This Privacy Policy is designed to give you a clear and transparent overview of how we handle your personal information from the moment you register through to your daily use of the platform.

As an online entertainment platform operating for the Malaysian market, tcl99my is subject to the Personal Data Protection Act 2010 (PDPA) and we take this responsibility seriously. We do not take lightly the trust you place in us when you share your personal information.

This document describes the types of data we collect, why it is collected, how it is used, who it may be shared with (under very specific, limited circumstances), and your rights as the owner of that data. If you have any questions after reading this policy, our team is ready to help.

2Personal Data We Collect

TCL99MY collects your personal data through various channels. Below is a summary of the types of data collected and their purposes:

We only collect data that is genuinely necessary for the stated purposes. We do not collect sensitive data such as medical information or political affiliations.

3How We Use Your Data

Every piece of data collected has a clear and specific purpose. TCL99MY uses your personal data for the following purposes:

Account Management and Services

• Creating and managing your member account on the tcl99my platform.
• Securely processing deposits, withdrawals, and all financial transactions.
• Conducting identity verification (KYC) processes as required by law.
• Providing effective customer support whenever you need assistance.

Security & Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities.
• Meeting legal compliance obligations and regulatory reporting requirements.
• Maintaining platform integrity and protecting all users from security threats.

Platform Improvements

• Analysing usage patterns to improve platform performance and user experience.
• Developing new features based on member needs and feedback.
• Sending important notifications related to your account, promotions, and platform updates.

4Data Sharing with Third Parties

Tcl99my does not sell, rent, or commercialize your personal data to any third party for marketing purposes. However, there are limited circumstances where we may need to share your information:

• Payment Service Providers: Required financial data is shared with approved payment processors to handle your deposit and withdrawal transactions.
• Game Providers: Basic account information may be shared with our licensed game providers to ensure a smooth and secure gaming experience.
• Legal Authorities: TCL99MY will disclose data where required by Malaysian law, court order, or official request from law enforcement authorities.
• Technology Providers: Technical infrastructure providers such as cloud computing services, subject to strict confidentiality agreements.

5Cookies & Tracking Technologies

The tcl99my platform uses cookies and similar tracking technologies to enhance your browsing experience. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login authentication and session security. They cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform so we can improve it. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language and region settings for a more convenient experience on return visits.
• Marketing Cookies: Used to display promotions relevant to your interests. You may opt out of this type of cookie through your browser settings.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality.

6Data Security

TCL99MY continually invests in the latest security infrastructure to protect your personal data. The security measures we implement include:

• 256-bit SSL Encryption: All communications between your device and tcl99my servers are protected by 256-bit SSL encryption — the same security standard used by leading financial institutions.
• Two-Factor Authentication (2FA): Members can enable 2FA for an extra layer of protection on their accounts.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats promptly.
• Internal Access Controls: Access to members' personal data within tcl99my is restricted to staff who genuinely need it, and every access is carefully logged.
• Regular Security Audits: We conduct regular penetration testing and security audits to identify and close any vulnerabilities.

7Data Retention and Deletion

TCL99MY retains your personal data for as long as your account is active and for the period required by law following account closure. Specifically:

• Financial transaction records are retained for seven (7) years in accordance with Malaysia's financial regulatory requirements.
• Identity verification (KYC) data is retained for the period required by applicable anti-money laundering (AML) regulations.
• Communication and customer support logs are retained for three (3) years for reference and dispute resolution purposes.
• Once all legal obligations have been fulfilled, data that is no longer required will be securely deleted or anonymised.

If you wish to close your account and request data deletion, please contact our support team. Requests will be processed within a reasonable timeframe, subject to the mandatory retention requirements stated above.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the tcl99my support team via live chat or email. We will process your request within 30 working days.

9Children's Data

The tcl99my platform is absolutely is not intended for individuals under the age of 18. We do not knowingly collect any personal data from minors.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered on our platform, please contact us immediately.

10Links to Third-Party Sites

The tcl99my platform may contain links to third-party websites or services. This Privacy Policy applies solely to the tcl99my platform and does not cover the privacy practices of other websites.

We encourage you to read the privacy policy of every website you visit. TCL99MY is not responsible for the privacy practices or content of third-party websites.

11Amendments to the Privacy Policy

TCL99MY reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via email notification or a prominent notice on the platform.

The last updated date is always displayed at the top of this document. Continued use of the tcl99my platform following any amendments constitutes your acceptance of the updated terms.

12Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact the TCL99MY Data Protection Officer through the following channels:

We aim to respond to all privacy-related enquiries within 3 business days. For more complex cases involving personal data rights, the processing period is up to 30 business days.